Refund policy
Refund & Return Policy
Effective Date: July 9, 2026
At Pearlybaby, your satisfaction is important to us. We work with trusted fulfillment partners to provide quality products and reliable service. Please read this Refund & Return Policy carefully before making a purchase.
Returns
Because many of our products are shipped directly from our fulfillment partners, we do not accept returns for change-of-mind purchases, incorrect product selection, or buyer's remorse unless required by applicable law.
If you believe you received a damaged, defective, incorrect, or incomplete item, please contact us within 30 days of receiving your order.
Refund Eligibility
You may qualify for a refund or replacement if:
-
Your item arrived damaged or defective.
-
You received the wrong item.
-
Your order was lost during shipping and confirmed lost by the carrier.
-
Your order did not arrive within a reasonable delivery timeframe and tracking supports your claim.
To help us review your request, we may ask for:
-
Your order number.
-
A description of the issue.
-
Clear photos or videos showing the problem.
-
Any other information reasonably needed to investigate your claim.
Items Not Eligible for Refund or Return
Refunds or returns are generally not available for:
-
Change-of-mind purchases.
-
Incorrect size, color, or product selection made by the customer.
-
Orders shipped to an incorrect address provided at checkout.
-
Delays caused by customs, severe weather, holidays, shipping carriers, or other events outside our control.
-
Products that have been used, altered, washed, or intentionally damaged after delivery.
-
Normal variations in color or appearance caused by screen settings or manufacturing differences.
Order Cancellations
Orders begin processing shortly after they are placed.
If you wish to cancel your order, please contact us as soon as possible.
Orders that have already entered processing or have been shipped may not be canceled.
Replacements
When appropriate, we may offer a replacement instead of a refund.
Replacement eligibility is determined after reviewing the information you provide.
Return Shipping
If we authorize a return, we will provide return instructions.
Do not return any item without contacting us first, as returns sent to the wrong address may not be processed.
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs where permitted by law.
Refund Processing
Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Chargebacks
If you experience a problem with your order, we encourage you to contact us first so we can work toward a fair resolution before initiating a payment dispute or chargeback.
Contact Us
If you have any questions about this Refund & Return Policy or need assistance with an order, please contact us.
Business Name: Pearlybaby